Writers challenge Publishers to update practices

Brian G Turner

Fantasist & Futurist
Staff member
Supporter
Joined
Nov 23, 2002
Messages
26,686
Location
UK
A couple of really interesting pieces, where Chuck Wendig and Michael J Sullivan both challenge publishers to update their practices to be more friendly to readers and authors alike:

Dear Publishers, listen to authors and put reader's first - Amazing Stories

Dear Publishers, « terribleminds: chuck wendig

I'm really surprised at some of the items on these lists - I would have presumed these were already tackled?

I've got to admit, I'm left with a feeling that self-publishing actually makes more sense if you want a sales process that properly integrates with the digital age.
 
Given recent experiences I had there are times when self-publishing offers at least as much as a publisher's deal does. Check out Absolute Write's Bewares thread and you will be astounded at some of the practices out there.

I think, too -- and didn't see it mentioned above -- an advance is a big thing. They're a sign of intent from the publisher, a belief and with them becoming rarer I've found that this is even more so. It also distinguishes a publisher from the barely-disguised vanity presses that can abound. So, it's more than just a guaranteed pay day but a means for a publisher to bring their book to a shop and say, look, I'm supporting this.

On a limited basis, I was chatting with a book marketing manager of a chain of bookstores, who I know well from the past. His take on it was that publisher involvement is key in how well book-buyers will receive a pitch and take a chance on a debut author. Advances, a thought-out promo plan, clear delivery scales etc can tip the balance. Now that's for hard copy sales, but an agent I was chatting to was emphasising how important distribution to bookstores is, and it's where small publishers struggle. The e-model is fine, but a successful book needs to have both formats covered, available, and distributed.
 
I've kind of been thinking with the popularity of ebooks the future of printing is going to be something like authors self publish novels as ebooks for cheap, and if the book sells well, then print authors submit bids to the writer for a general release as a paperback. It seems like a lot of the complaints I hear about the publishing process is just 'it took them three years to get back to me about the book, and they don't want it, so now I have to start over. fml'
 
The small-press distribution model to high street stores (at least, UK ones - I can't speak for America) is done through one or two specialist companies, ie. Gardners and/or Bertrams. Having seen this in operation from 1998-2007, I have to say it just about works, but is terribly terribly slow. And not many customers like that.
 
What would be and easy way to manage bundling ebooks with print copies and vice versa? Since readers are likely to buy books from Amazon or other bookshops, there doesn't seem to be an easy way for the publisher to tie up who bought what. Putting an insert into every physical book with a redeemable code is a costly extra for a small press. Printing a static code in the book is doable, but how long before that code goes viral and the publisher is inundated?
 
What would be and easy way to manage bundling ebooks with print copies and vice versa? Since readers are likely to buy books from Amazon or other bookshops, there doesn't seem to be an easy way for the publisher to tie up who bought what. Putting an insert into every physical book with a redeemable code is a costly extra for a small press. Printing a static code in the book is doable, but how long before that code goes viral and the publisher is inundated?

I think it would be fairly easy to do this for Amazon et al - if you buy the print version of a book from them, they could simply add the ebook to your account.

That's just the online retailers who sell both print and electronic versions of a book, though. For physical bookshops, there would have to be some sort of system where the bookseller could generate a download code at the checkout, and give it to the customer when the sale was made. It's certainly possible, but probably a lot more work/expense than any publisher is going to be willing to go to (especially if none of the others are doing it).
 
Some of those suggestions baffle me. Why should publishers release all formats simultaneously?

I think it's fair enough - people who have bought e-readers, either for the price or convenience of ebooks, expect to be able to read a book when it's released. Deliberate delays in releasing the electronic version of a popular book are (rightly or wrongly) seen as a money-grabs, or at best extremely behind the times.

Best example I've heard of this is the final Wheel of Time book. From what I understand, Brandon Sanderson lobbied hard to release the ebook simultaneously, but Robert Jordan's wife refused to release it until four months after the hardcover came out. As a result, people flooded its Amazon page with 1-star reviews, because they had no other way to protest.

Not saying that I agree with that approach, mind you - I felt it was very unfair on Brandon Sanderson! But it definitely makes people angry.
 
Some of those suggestions baffle me. Why should publishers release all formats simultaneously?

I think the better challenge is why release formats at separate intervals? The number of people who I have turning down the hardback and waiting 6 months to maybe buy the paperback is pretty vast.
 
I think it's fair enough - people who have bought e-readers, either for the price or convenience of ebooks, expect to be able to read a book when it's released. Deliberate delays in releasing the electronic version of a popular book are (rightly or wrongly) seen as a money-grabs, or at best extremely behind the times.

It's no different from buying paperbacks, which are typically released later than the hardcover. Since ebooks are price-equivalent to paperbacks (not hardcovers), it makes sense that they would be marketed as an alternative to paperbacks.

I think the better challenge is why release formats at separate intervals? The number of people who I have turning down the hardback and waiting 6 months to maybe buy the paperback is pretty vast.

The reason it works the way it does is because hardcovers get more reviews and more library sales than paperbacks, and because publishers want to sell out of the hardcover edition (to the degree possible) before the market is flooded with cheaper stock. If they don't, booksellers return the excess stock to publishers, who then either sit on it or resell it to Amazon, B&N, Waterstones, etc. at heavy discounts--as overstock.

To me this is a pretty trifling demand on publishers, but one that would do some damage to the already precarious profit-margins of industry that's already in some serious financial trouble.
 
Nerds_feather said:
To me this is a pretty trifling demand on publishers, but one that would do some damage to the already precarious profit-margins of industry that's already in some serious financial trouble.

The industry is in serious financial trouble because it hasn't tried to catch up up with the times. As far as I'm concerned, if they refuse to modernize, they deserve to go under.
 
It's no different from buying paperbacks, which are typically released later than the hardcover. Since ebooks are price-equivalent to paperbacks (not hardcovers), it makes sense that they would be marketed as an alternative to paperbacks.

Actually - at least personally - as someone who primarily uses an e-reader (and lives in Australia, where the vast majority of bookstores have now shut down), there is a big difference.

Ebooks are (almost always) significantly cheaper than their paperback equivalent - less than half of the paperback shelf price in many cases. And while prices for paperbacks on Amazon are usually only a dollar or two more, it's a) still more and b) doesn't count over here, as you end up paying $30 for shipping anyway.

Given that, I guess the question is - if publishers actually made this practice standard, as they do with hardback-to-paperback, what's the consumer motivation to spend $120 on an e-reader? At the moment, if it's price, you outlay on an e-reader with the understanding that you'll make your money back because ebooks are cheaper. If it's convenience, you outlay on an e-reader because you don't want to have to lug physical books everywhere.

So if ebooks are systematically released months after the physical version, people with e-readers obviously do still have the option of buying them... but doing so renders their purchase of an e-reader close to useless. It's different from the hardback-to-paperback process because a) hardback-to-paperback is just a different sort of physical format, with little relevance to convenience, and b) nobody's bought a machine so that they can specifically read a paperback book.

The reason it works the way it does is because hardcovers get more reviews and more library sales than paperbacks

I think hardcovers get more reviews because only the bigger releases generally get hardcovers - I don't think it's a direct result of their format. And I can't imagine library sales would be particularly affected by the timing of an ebook release.

and because publishers want to sell out of the hardcover edition (to the degree possible) before the market is flooded with cheaper stock.

And this is what it comes down to, and what makes people angry - the publishers' desire to profit at the expense of consumer choice. There will be people who want the hardcover, and those are the people who should be buying it; publishers should be releasing the number of hardcovers they think they can sell, not trying to artificially inflate the numbers. Nobody should be buying the hardcover because they have no alternative way to read the book. It makes for an unhappy reader whether they buy the hardcover or decide to wait - as per the Brandon Sanderson incident - and that's the last thing an author wants for their audience.

To me this is a pretty trifling demand on publishers, but one that would do some damage to the already precarious profit-margins of industry that's already in some serious financial trouble.

But like the music industry before it, publishing needs to understand that the world has moved on if it wants to maintain its relevance - the 'publishing industry' isn't worth saving in and of itself, if it can't manage to survive without having the consumer's best interests at heart. After all, there will always be authors - and with the advent of ebooks and self-publishing, all publishers really are now are a) ways to get a book into physical bookstores, and b) experienced people who provide you with editing, marketing (sometimes), and the cover art for your book. The issue of a) becomes less and less relevant as time goes by, and there are plenty of b) that do freelance work (no doubt more as the industry gets smaller), so I don't even really see them as the guardians of quality any more.

Beyond any of that, though, I think the authors in those articles understand that this is a big deal to many readers - and the last thing they want is a negative perception of their book releases. I daresay that's why they have called for the change.
 
Some of those suggestions baffle me. Why should publishers release all formats simultaneously?


Hardcover restricts sales to only those willing to pay a premium on a book. It's a strategy that may have worked a few decades ago, but in the digital world, consumers want their products, and now. This is especially the case where eBooks have become the norm.

If a book is not available as an eBook on release at least, then that book is losing sales. You need to be able to sell to the curious as well as the dedicated.

If a publisher is in so much financial trouble to not support that, then the company is already a serious risk and not worth signing with.

I'm going to ask publishers at the end of the month about eBook format issues, to see who is actively trying to cover all formats.
 
Actually - at least personally - as someone who primarily uses an e-reader (and lives in Australia, where the vast majority of bookstores have now shut down), there is a big difference.

Ebooks are (almost always) significantly cheaper than their paperback equivalent - less than half of the paperback shelf price in many cases. And while prices for paperbacks on Amazon are usually only a dollar or two more, it's a) still more and b) doesn't count over here, as you end up paying $30 for shipping anyway.

Given that, I guess the question is - if publishers actually made this practice standard, as they do with hardback-to-paperback, what's the consumer motivation to spend $120 on an e-reader? At the moment, if it's price, you outlay on an e-reader with the understanding that you'll make your money back because ebooks are cheaper. If it's convenience, you outlay on an e-reader because you don't want to have to lug physical books everywhere.

So if ebooks are systematically released months after the physical version, people with e-readers obviously do still have the option of buying them... but doing so renders their purchase of an e-reader close to useless. It's different from the hardback-to-paperback process because a) hardback-to-paperback is just a different sort of physical format, with little relevance to convenience, and b) nobody's bought a machine so that they can specifically read a paperback book.

A lot of interesting questions raised in this reply. To begin, I have to ask: why is it publishers' responsibility to make an e-reader a smart consumer choice? They don't, after all, produce the things. Large corporations that sell ebooks do: Amazon, Barnes & Noble and Apple, to name the three most popular. These corporations are the ones with an interest in getting consumers to go digital, and practices like aggressive cost-cutting after wholesale (esp. by Amazon) exist in order to get people to switch from print to digital within a specific company's ecosystem.

I think hardcovers get more reviews because only the bigger releases generally get hardcovers - I don't think it's a direct result of their format. And I can't imagine library sales would be particularly affected by the timing of an ebook release.

Fair point. But library sales would be affected by the death or further limitation of the hardcover.

And this is what it comes down to, and what makes people angry - the publishers' desire to profit at the expense of consumer choice. There will be people who want the hardcover, and those are the people who should be buying it; publishers should be releasing the number of hardcovers they think they can sell, not trying to artificially inflate the numbers. Nobody should be buying the hardcover because they have no alternative way to read the book. It makes for an unhappy reader whether they buy the hardcover or decide to wait - as per the Brandon Sanderson incident - and that's the last thing an author wants for their audience.

Is it really shocking that private for-profit companies would be concerned about the bottom line? This is, essentially, why they exist. Not that this would justify absurd profiteering at the expense of product--but as it happens they are not reaping in massive wads of cash right now. The "big five" (ex big six) are in turmoil, as it happens, and mark my words, there's much more trouble to come.

And to be honest, if anything changes, I'd be much happier if publishers started distributing a greater share of income to writers.

But like the music industry before it, publishing needs to understand that the world has moved on if it wants to maintain its relevance - the 'publishing industry' isn't worth saving in and of itself, if it can't manage to survive without having the consumer's best interests at heart. After all, there will always be authors - and with the advent of ebooks and self-publishing, all publishers really are now are a) ways to get a book into physical bookstores, and b) experienced people who provide you with editing, marketing (sometimes), and the cover art for your book. The issue of a) becomes less and less relevant as time goes by, and there are plenty of b) that do freelance work (no doubt more as the industry gets smaller), so I don't even really see them as the guardians of quality any more.

Beyond any of that, though, I think the authors in those articles understand that this is a big deal to many readers - and the last thing they want is a negative perception of their book releases. I daresay that's why they have called for the change.

I don't think this is a great analogy. When itunes came around, it gave the option of downloading individual songs instead of albums. That offered, essentially, a return to a previous economic form--the era of the single. And things like spotify are economically viable because people listen to songs over and over and can get paid on a per-played basis.

Ebooks, by contrast, are typically consumed once and aren't so easily divisible (though you can do chapter-by-chapter stuff, and to that end, I'd be curious to see how Scalzi's The Human Division did). That means the publishing industry lacks the flexibility in the move to digital that the music industry enjoyed (and continues to enjoy).

Now, don't take this to mean that I think publishers shouldn't experiment--they should. And a lot of ebooks are released at the same time as hardcovers. I just don't see why this is a pressing issue, how it's healthy as a general strategy for publishers, or why it should be considered on par with other stuff Sullivan raises, like eliminating DRM (which restricts ownership rights and privileges) or fixing ebook territory restrictions.
 
A lot of interesting questions raised in this reply. To begin, I have to ask: why is it publishers' responsibility to make an e-reader a smart consumer choice? They don't, after all, produce the things. Large corporations that sell ebooks do: Amazon, Barnes & Noble and Apple, to name the three most popular. These corporations are the ones with an interest in getting consumers to go digital, and practices like aggressive cost-cutting after wholesale (esp. by Amazon) exist in order to get people to switch from print to digital within a specific company's ecosystem.

Is it really shocking that private for-profit companies would be concerned about the bottom line? This is, essentially, why they exist. Not that this would justify absurd profiteering at the expense of product--but as it happens they are not reaping in massive wads of cash right now. The "big five" (ex big six) are in turmoil, as it happens, and mark my words, there's much more trouble to come.

True - it's not their responsibility to promote e-readers, but that's not really the issue. What they have to do is adapt to the existence of the e-reader, and the customer expectations that go along with that new technology. I would argue that they haven't done that - and ultimately, it's the customers and their expectations that determine whether any business succeeds or fails.

And, as you say, publishing is a business. Businesses exist to make money by providing something that people want or need. I absolutely agree that the publishers are trying to protect their bottom line, but that doesn't make them worthy of our support - or justify their existence in and of itself! If publishing cannot find a way to make the people paying for their work happy, they're ultimately going to die out because other businesses (e.g. Amazon) are figuring out how to do what they can't.

Fair point. But library sales would be affected by the death or further limitation of the hardcover.

I'll admit at the outset, I don't know much about how the library sales system works, so I might be missing something here. But I'm assuming if a hardcover is produced and the library system would normally buy it, that would happen regardless of whether the ebook had been released. And if less hardcovers are being produced overall because the ebook alternative means that there is less demand for them, it still comes back to the fact that publishers need to satisfy real consumer demand, not artificially create it. It can't be counted as a 'loss' if it's something not enough people wanted to buy in the first place.

And to be honest, if anything changes, I'd be much happier if publishers started distributing a greater share of income to writers.

Agreed; I think as the creators of the work, traditionally published authors get a pretty raw deal of it at the moment. But unfortunately as you noted, with the tight profit margins they're experiencing, I doubt that it's going to happen.

I don't think this is a great analogy. When itunes came around, it gave the option of downloading individual songs instead of albums. That offered, essentially, a return to a previous economic form--the era of the single. And things like spotify are economically viable because people listen to songs over and over and can get paid on a per-played basis.

Ebooks, by contrast, are typically consumed once and aren't so easily divisible (though you can do chapter-by-chapter stuff, and to that end, I'd be curious to see how Scalzi's The Human Division did). That means the publishing industry lacks the flexibility in the move to digital that the music industry enjoyed (and continues to enjoy).

Fair point, it's not a perfect analogy - I meant it more as a general example of how the music industry initially struggled to recognise the importance of new technology, and then failed to embrace it for many years.

Still, my larger point was that as the landscape changes, publishers need to adapt to changing customer expectations. The entire system is becoming decentralised, so they no longer have a monopoly in which they can just impose their will against consumer demand and expect it not to hurt sales. If they do, all that will happen is that authors getting caught up in the mess will more seriously consider jumping to self-publishing as an option.

Now, don't take this to mean that I think publishers shouldn't experiment--they should. And a lot of ebooks are released at the same time as hardcovers. I just don't see why this is a pressing issue, how it's healthy as a general strategy for publishers, or why it should be considered on par with other stuff Sullivan raises, like eliminating DRM (which restricts ownership rights and privileges) or fixing ebook territory restrictions.

Honestly, it's a pressing issue more for publishers than it is for readers - because in the next few years, they're going to have to start justifying themselves to savvy authors who realise that their sales are being damaged by these sorts of things. Strategically, it's important because what they're doing at the moment is seeking short-term profit but causing long-term damage - they're setting themselves against digital distribution, when that's clearly the future. The danger in that is that by the time they decide to fully embrace the ebook system, that same system may have decided/realised that it no longer needs them.

So they really do need to pay attention to how they treat ebooks - their goal is to profit, but their money-makers are the authors, and their customers are the readers. The authors want ebooks released simultaneously, because they want the widest possible audience and because they want their readers to be happy (yes, even above a slightly larger profit). The readers want ebooks released simultaneously because of convenience, price, and because it's not an unreasonable expectation in today's digital society. So if publishers want to continue to stand up against all of that and risk alienating pretty much everyone who makes them money - especially when there's a viable alternative to their services... well, good luck to them! :p
 
A couple of really interesting pieces, where Chuck Wendig and Michael J Sullivan both challenge publishers to update their practices to be more friendly to readers and authors alike:

Dear Publishers, listen to authors and put reader's first - Amazing Stories

Dear Publishers, « terribleminds: chuck wendig

Thanks for the link! (Amazing)

Elsewhere it was asked "why release all formats at onnce". I believe the statement was intended to refer to release the print and electronic versions at the same time.
But even if ALL formats was the intention, it's really not a bad idea; you want all of your potential readers to be able to obtain a copy of a new book in whatever way/on whatever platform they desire and can afford.
It's pretty well established at this point that the availability of less expensive iterations does not greatly impact sales of more expensive options; those who buy paperbacks do so for two reasons: they prefer paperbacks or the price. NEITHER of those types of customers is going to buy a hardcover. Hardcover purchasers who can't afford an HC at the time will either wait until they can or opt to purchase the less expensive paperback edition.
If you make them wait a year, there's a good chance they'll spend their book money on something else, so to some degree or other, by windowing, you are actually costing yourself sales.
Same is true for real versus virtual editions.
 
I purchased a techie book published by Manning a couple of years back. On opening the book there was a 'sealed' page that you had to cut open with scissors. once opened there was a grid of codes identified by letters across and numbers down (like a spread sheet). You then went online to Manning's website, identified your book and then requested the ebook. You were then given coordinates - eg. D12 - and you typed in the 9 character code at that point in the grid and lo and behold you downloaded your free ebook.

Now that's how things should be! :)
 
There is no doubt that the publishers are behind the times, but they are stuck in an evil paradigm because they still send out a flood of books with a chance of getting half the flood back which means they have to hope the first half pays for the second. Cheap e-books would be a severe wrench in that, so keeping the price of an e-book at the paper price ensures the return of the necessary funds to pay for the flood. The flood has to be paid for to allow continuation of product flow.
 

Back
Top