My experience with Xlibris has been the same.
Thanks, Springs. I went through CreateSpace. For better or for worse. This will be my first publication, and I went with them due to the attraction of a package that includes all services. Unfortunately, the edit is a one-time revision and further consultations would come at a cost (which I don't have). I wouldn't say I regret my decision, however, for the future I may seek other editing services. There are some folks here, I believe that offer them. Sadly, I did not know people like
@Teresa Edgerton until after I committed to them
.
The first rounds of edits are free and then anything after starts the ticker running.
As to that particular one I would have chosen to tell Xlibris that it needed to stay as it was, though I can almost see what might have happened there.
That's technically not dialogue in the sense that it is someone explaining what someone said. After all who actual said that he said Jeff when he said this. If it is the narrator then that does cause a bit of a puzzle.
Other wise if it were a character saying this it might look like.
" 'Jeff' was all he said before jumping on his broomstick."
But this could also look like a thought.
Jeff(Jeff in italics)was all he said before jumping on his broomstick.
What the editor put in looks like quotes in lieu of italics.
Depending on the style guide it could be single or double quotes.
Possibly seeing the context would make this clearer.
I think they meant well.
It could also be the complexity of the sentence. It's almost a complex as a passive sentence.
Is it possibly that. He said, "Jeff," before jumping on his broomstick.
No need to explain that it is all he said because; it's all he says.