You can't judge a bookshop by its cover

Dan Jones

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It's not that unusual a practice - hiding a brand name. Tescos do it with their Willowfarm range for instance. And Hendersons retail operate under a range of names according to the local market they're catering for (Eurospar, Spar, Barrista coffee).
 
Not unusual at all - it's a common way to 'reinvent' your business (or part of it) to appeal to a new market. 'Tesco' is synonymous with bargain-basement, pile-it-high-sell-it-cheap goods; 'Willow Farm' sounds all rural and friendly, and a bit more expensive. Just like their clothing range is 'Florence and Fred', so you don't have to walk around with a 'Tesco' label on your shirt.

Publishers do it too, with dozens of imprints that all come from the same publisher. Gollancz used to be a publisher in its own right - now it's just a sci-fi/fantasy imprint of Hachette (I think). Nobody complains about being deceived because Hachette is hiding behind Gollancz.

The Guardian is probably right that Waterstones is jumping on the current trend for all things indie - particularly in the Guardian-reading population - but that's only good business. And Daunt is right that from the picture, Southwold looks like the kind of place that ought to have an indie bookshop! Even if it's only pretending...

And, of course, Waterstones will provide a few jobs for local people, complete with career progression etc. Working in an indie bookshop might sound like a really great job, but from what I've heard, it's potentially hard work, potentially boring/frustrating (like any other customer-facing job), and with long hours if you're the owner and low pay and no prospects if you're not. At least if your employer is Waterstones, you might start at minimum-wage (or barely above) as a Bookseller, but there's the potential for promotion to Senior Bookseller or above, even if you have to move to a different store.

And, of course, Southwold doesn't seem to have been jammed with people eager to start a (real) indie bookshop...

I'm with Waterstones on this one. :)
 
And, of course, Waterstones will provide a few jobs for local people, complete with career progression etc. Working in an indie bookshop might sound like a really great job, but from what I've heard, it's potentially hard work, potentially boring/frustrating (like any other customer-facing job), and with long hours if you're the owner and low pay and no prospects if you're not. At least if your employer is Waterstones, you might start at minimum-wage (or barely above) as a Bookseller, but there's the potential for promotion to Senior Bookseller or above, even if you have to move to a different store.

Being careful what I say here. My experience with bookstores (and I've either been around them or had people I know very well in and around working in them for the best part of 20 years) is that chain bookstores don't offer nearly as much opportunity as the average independent bookstore who tend to have low staff numbers but give them good autonomy. Waterstones - as part of their business strategy, and on record for this being part of what they did to rescue the company - cut many, many jobs (esp at management level) and reduced many of their bookstore workers' contracted hours. They also very rarely promote anymore, in my understanding. (But they do offer their workers an excellent vocational qualification in bookselling, which is to their credit.)
 
Being careful what I say here. My experience with bookstores (and I've either been around them or had people I know very well in and around working in them for the best part of 20 years) is that chain bookstores don't offer nearly as much opportunity as the average independent bookstore who tend to have low staff numbers but give them good autonomy. Waterstones - as part of their business strategy, and on record for this being part of what they did to rescue the company - cut many, many jobs (esp at management level) and reduced many of their bookstore workers' contracted hours. They also very rarely promote anymore, in my understanding. (But they do offer their workers an excellent vocational qualification in bookselling, which is to their credit.)

I don't disagree at all - the bookselling business, from what I hear, is getting tougher and tougher as more people buy online. Promotion opportunities are always going to be few when it relies on the person above leaving for another job - and in England, if you want to sell books, that pretty much means Waterstones (or an indie).

Autonomy - well, sometimes it isn't what's it's cracked up to be. I worked in the private sector briefly, for a very small firm; I had all the autonomy I could handle, and then some. The pay, however, was beyond crap, the hours were long (to the level that some nights I didn't bother to go home) and the prospects were... dim. Admittedly, I wasn't working in a bookshop!

There's a lot to be said for working for a large organisation which, though it might be frustrating at times, at least pays you on time, doesn't expect you to work (much) beyond your contracted hours, and even if the potential for getting the next job up the line depends on the current incumbent leaving, at least there is a next job up the line.

Small businesses might be more flexible and 'homey', but they have their disadvantages, too.
 
Saw this earlier today. I can't really understand what all the fuss is about.

They have bookshop backed by one of the biggest names in the business so it's less likely to shut up shop after a few weeks.
 
Unfortunately, many towns don't even have a single bookshop. I'm not outraged or irked by this. In fact, the BBC headline (Waterstones under fire) on their article seemed to be at odds with the text itself (which didn't cite a single individual or organisation condemning the firm) and the comments (the top-rated ones all supporting Waterstones).

Of course, it'd be great to have more independent bookshops, but if the choice is no bookshop or Waterstones, it's not a very hard one.
 

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