I'd already set up my household on my Amazon Prime - myself, my wife, my three kids. Fine.
Using the Amazon website I've been to "Manage content and devices" and "Manage my family library" and shared a selection of books with each of them. Fine.
The problem is... none of my kids can view any of the books I've tried to share with their profiles.
I have a Fire HDX, everyone else has a Fire HD8.
I can view their profiles on my Fire and see what I'm supposed to be sharing with them - all looks good there.
But nothing shows in the library of their Kindles.
I contacted Amazon by email - they said they'd need me to ring. So I rang, but the person I spoke to said I'd have to set up my profile on their devices.
And yet I can't set up my profile on their devices because I'm already listed as a member of their household!
Has anyone else had this problem, or know how to work around it? Normally I like Amazon, but I feel like I'm trying to get help from people who are simply reading from scripts and don't understand the problem.
Using the Amazon website I've been to "Manage content and devices" and "Manage my family library" and shared a selection of books with each of them. Fine.
The problem is... none of my kids can view any of the books I've tried to share with their profiles.
I have a Fire HDX, everyone else has a Fire HD8.
I can view their profiles on my Fire and see what I'm supposed to be sharing with them - all looks good there.
But nothing shows in the library of their Kindles.
I contacted Amazon by email - they said they'd need me to ring. So I rang, but the person I spoke to said I'd have to set up my profile on their devices.
And yet I can't set up my profile on their devices because I'm already listed as a member of their household!
Has anyone else had this problem, or know how to work around it? Normally I like Amazon, but I feel like I'm trying to get help from people who are simply reading from scripts and don't understand the problem.