There are a lot of paper trails in all the different memory banks that are never looked at. The computers don't share what they have recorded mainly because there was no common language for them to compare notes with and it takes a long time for people to read through it all, if they ever do. It would go along way towards prosecuting/preventing insurance and medical fraud. Automatically giving the call a rating besides giving the officers a heads up as to what they are walking into could also determine how fast they are going to respond. Poorly stated calls should go straight to a person but when automation steps in there are generally fewer people around to respond in person. We've all had the situation where you're not done talking yet and the machine is saying thank you for calling, goodbye.